At Big Clearance Deals, your satisfaction is our priority. We want to ensure that your shopping experience is smooth and hassle-free. Please review our Return and Refund Policy below.
Returns
1. Eligibility
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
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Personalized or custom-made products
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Intimate or sanitary goods
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Perishable goods
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Gift cards
3. Return Process
To initiate a return, please contact our customer support team at support@bigclearancedeals.com. We will provide you with return instructions and a return authorization if applicable.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. In that case, we will provide a prepaid return label.
Refunds
1. Refund Processing
Once your return is received and inspected, we will notify you via email. You’ll also be informed whether your refund has been approved or rejected.
2. Approved Refunds
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 7 business days for the refund to appear in your account.
3. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
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Check your bank account again
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Contact your credit card company or payment provider, as posting may take extra time
If issues persist, please contact us at support@bigclearancedeals.com.
4. Exchanges or Damaged Products
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We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
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If you receive damaged products, contact us immediately. Please provide photos of the damage and retain the original packaging. We will arrange for a replacement or refund.
Contact Us
If you have any questions or need assistance with a return or refund, our customer support team is here to help:
📍 Address: 6806 NW 84th Ave, Miami, FL 33166, United States
📧 Email: support@bigclearancedeals.com